Frequently Asked Questions
All your questions about hibajee13 answered here
From opening an account to claiming bonuses, bKash deposits and withdrawals — detailed answers to the most common questions from players in Bangladesh, all in one place.
hibajee13 is one of the most trusted online betting and casino platforms for players in Bangladesh. Whether you are a new player or an experienced one — account registration, depositing with bKash or Nagad, bonus terms, cricket betting, or live casino — our goal is to provide clear and straightforward answers on all topics. Read over 20 questions and answers organized into 5 categories below. If you cannot find the answer to your question, ask us directly in our 24/7 live chat support.
Category 01
Account and Registration
To register at hibajee13 you need an active mobile number, a username, and a strong password. The entire process takes just a few minutes and is fully guided in Bengali. Once registered, you are eligible for the first deposit bonus.
No. Under hibajee13 rules, each person may hold only one account. Creating multiple accounts is a violation of the rules and may result in account suspension. Use a single account to ensure fair play.
If you have forgotten your password, use the "Forgot your password?" option on the login page — a verification code will be sent to your registered mobile number. If the problem continues, contact our 24/7 live chat support. Clearing your browser cache often resolves login issues.
Yes, you can update your contact details from the account settings. However, some important changes may require assistance from the support team. Before changing any information, make sure the details you provide are correct, as matching names are essential for payment processing.
hibajee13 is for people aged 21 and above only. Registration by minors is strictly prohibited. Age verification is an important part of our responsible gaming policy. This 21+ requirement applies to all types of betting and casino games.
Category 02
Deposits and Withdrawals
Deposits via bKash, Nagad, or Rocket are generally instant. Your hibajee13 account balance is credited within a few seconds of a successful payment. If there is a rare slight delay due to a technical issue, please contact support.
The minimum deposit amount at hibajee13 across all payment methods is ৳200. The limit is the same for bKash, Nagad, and Rocket. Players with a small budget can get started easily, as depositing just ৳200 can earn you a total of up to ৳500 including the bonus.
Withdrawal requests from hibajee13 are generally processed within 5 to 30 minutes. This speed is maintained across all three methods — bKash, Nagad, and Rocket. If there is a slight delay in an unusual situation, the support team will let you know directly.
The minimum withdrawal amount at hibajee13 is ৳1,000. hibajee13 itself does not charge any additional fee for withdrawals. However, mobile banking providers (bKash, Nagad, Rocket) may apply their own transaction charges as determined by their policies.
Yes, depositing and withdrawing with Nagad is just as easy and fast as with bKash. Select Nagad from the portal or app, enter the amount, and confirm the payment from the Nagad app. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 — the same rules apply for Nagad.
Category 03
Games and How to Play
You can bet directly at hibajee13 on BPL (Bangladesh Premier League) and all major cricket tournaments. Betting is possible both before the match starts and during live play. You can bet on various markets including match winner, toss, total runs, and top run scorer. Keep sufficient balance in your account and place your bets before the designated time.
Yes, all slots games at hibajee13 can be played directly from a mobile browser — no app download required. Popular games including PG Soft's Fortune Tiger, Lucky Neko, Mahjong Ways, and Pragmatic Play's Gates of Olympus and Sweet Bonanza are fully optimized for smartphones.
RTP (Return to Player) is the average percentage of total wagered money that a game returns to players over the long term. It can be a useful indicator when choosing a game — generally, a higher RTP means a comparatively better long-term return for the player. However, each spin is completely random, so results may vary in the short term.
The hibajee13 live casino section features games from top providers including Evolution Gaming and Ezugi. You can experience live roulette, live blackjack, live baccarat, Teen Patti, and Andar Bahar — playing in real time with professional dealers. Filter options are available to easily find the games preferred by Bangladeshi players.
All games used at hibajee13 are developed by verified third-party software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) whose games run on Random Number Generator (RNG) technology. Results are completely random and are in no way predetermined. Fair play is our core commitment.
Aviator is a crash-style game by Spribe where a plane flies and a multiplier keeps increasing. You win by cashing out before the plane crashes — wait too long and you lose everything. It is a game of skill and timely decision-making. Each round is independent and the outcome is random.
Category 04
Bonuses and Promotions
New players who open an account at hibajee13 can receive a 150% bonus on their first deposit up to ৳5,000. Example: deposit ৳1,000 and get a ৳1,500 bonus — total balance will be ৳2,500. Deposit ৳8,000 or more and get the maximum ৳5,000 bonus, for a total of ৳13,000. The bonus is added automatically after registration and your first deposit.
The wagering requirement is the number of times you must bet with the bonus amount before you can withdraw it. The wagering requirement for the hibajee13 welcome bonus is 20x — meaning you must bet 20 times the bonus amount. Example: if you receive a ৳1,500 bonus, you can withdraw after placing a total of ৳30,000 in bets.
hibajee13 has four VIP tiers — Bronze, Silver, Gold, and Platinum. You can move up to higher tiers through regular play. Each tier earns a weekly cashback: 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum.
Yes, VIP members receive cashback every week according to their tier. It is calculated based on the total net loss for the week and is credited directly to the account. Platinum tier members receive the maximum cashback of 0.8%. You must play actively during that week to receive cashback.
Yes, hibajee13 offers exclusive promotions for special occasions including Eid ul-Fitr, Eid ul-Adha, BPL season, T20 World Cup, and IPL. These offers are available for a limited time — so check the promotions section regularly or ask in our 24/7 live chat.
Category 05
Security and Responsible Gaming
hibajee13 uses SSL encryption technology to protect your personal and financial information. This technology keeps all data encrypted between your device and our servers. Your information is not sold or shared with any third party. Read our privacy policy for full details.
If you feel that online gaming is affecting your daily life or financial situation, contact our support immediately. hibajee13 allows you to voluntarily restrict your account temporarily or permanently. Visit our responsible gaming page for more information.
Yes. hibajee13 places the highest importance on responsible gaming. If a player wishes to close their account for a set period or permanently, contact the support team to activate this feature. Such requests are handled confidentially and promptly.
The entire hibajee13 support team provides service in Bengali. Write in Bengali in the live chat and you will receive help right away. We believe players get faster and more accurate solutions when they describe their issues in their own language. Support is available 24 hours a day, 7 days a week.
Report any suspicious activity, unauthorized transactions on your account, or instances of fraud to us immediately via live chat or email: [email protected]. We investigate quickly and take the necessary action. Player cooperation in protecting platform security is very important.
Still have questions? Contact support
Our Bengali-speaking support team is with you around the clock, 24 hours a day, 7 days a week. Chat with us directly in live chat or send an email — you will get a quick response.
Email: [email protected] | 21+ Only | Play Responsibly